I'm a strategist, facilitator, and author. I work inside enterprise transformations — energy, healthcare, banking, federal, manufacturing — on the part that doesn't automate: deciding what's worth building, getting people to agree, and owning the call when it costs something.
I work in the gap between what leadership wants and what the team can build.
For more than fifteen years I've worked on large enterprise efforts in energy, healthcare, financial services, federal, and manufacturing. Most get run one of two ways: as a plan to manage, or as a change to sell.
I run both. The system has to be right, and the people using it every day have to want to. Getting one without the other is how work launches and then quietly goes back to normal.

The team that has to live with the outcome helps shape it from the start. That's where buy-in comes from. A communications push at the end can't manufacture it.
People react to a thing they can see and poke at. Nobody argues with a concept. So I get a rough version in front of them fast and treat the reaction as the research.
Most programs staff the plan properly and hand the people side to a comms workstream in the last six weeks. By then every decision that would have made it land has already been made.

Four essays, each written from a program I ran.
Of the calls you approved today, how many did you form your own answer to first? That number is how much judging you did.
Complex work is a process and a flow at the same time. Design for one and you break the other.
Sixty years of interfaces got better at hiding the machine. The user still had to pull the lever.
Adoption is what people do. Effective use is what changes because they did it.
Two finished manuscripts making the same case from opposite sides. The Other Half of the Work is for designers. The Engineer Who Can See is for engineers. Neither is published — I'm looking for the right agent for each.
Full overview, sample chapters, and how to reach me, on each book's own page.
See both books → Agents & editors →A note when there's a new essay, or news on the books. Nothing else.
Partnership, speaking or teaching, anything to do with the books, or a problem you're stuck on — tell me what you have in mind.
Send me a note there instead — either way I'll get back to you.
LinkedIn · linkedin.com/in/kevinomni Working in · English & French