Kevin Omni · Strategist, Facilitator & Author

Most complex work doesn't fail on the plan. It fails later, with the people who have to live with it.

I'm a strategist, facilitator, and author. I work inside enterprise transformations — energy, healthcare, banking, federal, manufacturing — on the part that doesn't automate: deciding what's worth building, getting people to agree, and owning the call when it costs something.

STRUCTURETHE SEAMFLOW
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15+ years Five industries Engineering background English & French
01What I do

I work in the gap between what leadership wants and what the team can build.

For more than fifteen years I've worked on large enterprise efforts in energy, healthcare, financial services, federal, and manufacturing. Most get run one of two ways: as a plan to manage, or as a change to sell.

I run both. The system has to be right, and the people using it every day have to want to. Getting one without the other is how work launches and then quietly goes back to normal.

Kevin Omni
The plan, and the people who use it
02How I work
i

Build it with the people who'll have to use it.

The team that has to live with the outcome helps shape it from the start. That's where buy-in comes from. A communications push at the end can't manufacture it.

ii

Put something real in front of people early.

People react to a thing they can see and poke at. Nobody argues with a concept. So I get a rough version in front of them fast and treat the reaction as the research.

iii

Run the people side the whole way through.

Most programs staff the plan properly and hand the people side to a comms workstream in the last six weeks. By then every decision that would have made it land has already been made.

03Essays

Four essays, each written from a program I ran.

Judgment debt: the hidden cost of keeping a human in the loop

Of the calls you approved today, how many did you form your own answer to first? That number is how much judging you did.

Read →

The Experience Spectrum: why complex work is both process and flow

Complex work is a process and a flow at the same time. Design for one and you break the other.

Read →

Designing for intent

Sixty years of interfaces got better at hiding the machine. The user still had to pull the lever.

Read →

Effective use, not just adoption

Adoption is what people do. Effective use is what changes because they did it.

Read →

All essays →

04Books
Two complete manuscripts The Other Half of the WorkThe Engineer Who Can See Kevin Omni · Nonfiction
Two finished manuscripts · seeking representation

Two books. One argument.

Two finished manuscripts making the same case from opposite sides. The Other Half of the Work is for designers. The Engineer Who Can See is for engineers. Neither is published — I'm looking for the right agent for each.

Full overview, sample chapters, and how to reach me, on each book's own page.

See both books → Agents & editors →
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LinkedIn · linkedin.com/in/kevinomni Working in · English & French