Keystone
The Experience Spectrum: why complex work is both process and flow
The idea underneath the rest of these: complex work is a process and a flow at the same time, and designing for only one of them is why it breaks.
Read the essay →Judgment debt: the hidden cost of keeping a human in the loop
Reviewing an AI's output isn't the same as judging it. Approve-only oversight quietly draws down the expertise you're counting on — here's how to design oversight that doesn't.
Designing for intent
The hard part of enterprise AI isn't the agent. It's everything built around it, and the judgment that decides what's worth making at all.
Effective use, not just adoption
Most transformations measure the wrong thing. Here's what changes when you measure whether the work changed.